Return Policy

Nordic Smith 15-Day Easy Return Policy

At Nordic Smith, we take pride in the quality of our Viking-inspired products and want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a hassle-free 15-day return policy, allowing you to return or exchange your item with ease. Our goal is to ensure a smooth and transparent process so that you can shop with confidence.

Eligibility for Returns

To be eligible for a return, the item must meet the following conditions:

  • The product must be unused, undamaged, and in its original packaging.
  • Returns must be initiated within 15 days of receiving your order.
  • Items that have been customized or personalized cannot be returned unless they are defective or damaged upon arrival.
  • The customer is responsible for the return shipping costs unless the item received is incorrect or defective.

How to Initiate a Return

If you wish to return an item, follow these simple steps:

  1. Contact Us: Reach out to our customer support team at assist@nordicsmith.com with your order number and details about the return request.
  2. Receive Return Instructions: Our team will provide you with the necessary return instructions, including the shipping address and any required documentation.
  3. Ship the Item Back: Pack the product securely and send it back using a reliable shipping service. We recommend using a tracked shipping method to ensure safe delivery.
  4. Processing Your Return: Once we receive the returned item and inspect its condition, we will process your refund or exchange. Refunds will be issued to the original payment method and may take a few business days to reflect in your account.

Damaged or Incorrect Items

If you receive a defective, damaged, or incorrect item, please contact us immediately with photos of the product and packaging. We will arrange for a replacement or refund at no additional cost to you.

Exchanges

If you would like to exchange your item for a different size, model, or product, please inform us within the 15-day return window. Exchanges are subject to product availability, and additional shipping charges may apply.

Refund Processing Time

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. Approved refunds are processed within 10 business days and issued back to your original payment method.

Need Assistance?

If you have any questions or need further assistance regarding your return, feel free to contact our customer support team at assist@nordicsmith.com. We are always here to help and ensure a seamless shopping experience for our customers.